FAQ's (the boring stuff)
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How long will my order take to be dispatched?
Because I operate a made - to - order studio, each order is placed into a batch. Each batch is made and shipped out by a certain date. Current batch deadlines and dispatch dates are clearly stated on the homepage, product pages and at checkout. You can read more about the ordering process here.
In a hurry? If you need your order berfore the given dispatch date, please get in touch before ordering. If i can accomidate your request i will!
How much is UK shipping?
I ship all orders with Evri, which is a fully tracked and insured service. You will recieve an email once your order has left thestudio, and you should expect delivery within 2 - 4 working days from the dispatch date. This is a flat rate fee of £3.50.
Do you ship internationally?
Yes! because prices vary by country, please get in touch for a personalised shipping quote. Please note that international orders may be subject to customs taxes and duties which are the customers responsibility to pay.
What is your return policy?
You have 30 days from delivery date to return your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. However, if there is a problem with the quality or fit, please reach out immediately. I want you to love your Pin Clothing piece, and I’ll do my best to make it right.
What size is best for me?
Full sizing details can be found on each individual product page. If you are in between sizes, would like a size that isn't listed, or would like a shorter or longer length, please get in touch!
Do you take custom orders?
Yes - Depending on what it is that you are looking for, and whether I can fit your requirements into my current workload. I have made dresses for babies, right through to wedding dresses, and most things in between! Feel free to get in touch to discuss your ideas!
Is there anywhere that I can try on products before I buy?
Yes - just check the events page to see where I will be next!
I also have a working studio that you can visit and try before you buy. I do plan on hosting open days soon, but in the mean time shopping is by appointment only. Feel free to get in touch to discuss!
Do you ever run sales or offer discount codes?
Yes! I occasionally run sales or discount codes and you can sign up to the newsletter at the bottom of the page for 10% off, or follow us on Instagram to be kept in the loop!
I have a question that isn't answered here?
No problem. Send me an email or a message . I’m just one person in the studio, but I’ll get back to you as quickly as I can.